Organizational Development and change Essay Example | Topics and Well Written Essays - 3000 words

Organizational Development and change - Essay Example which is an integral part of OD is the implementation of strategic planning decided by an OD consultant after diagnosing the performance level and shortcomings of an organization. Intervention process takes place after approval from the management once the effectiveness of the planning is assessed. As defined by Chris Agryris, â€Å"to intervene is to enter into an ongoing system of relationships, to come between or among persons, groups, or objects for the purpose of helping them† (Anderson, 2013, p.190). In order to enhance effectiveness of an organization, intervention processes need to focus on groups rather than individuals to make a cultural change so that mission and goals of the organization become more attainable. For effective intervention, one major step is to build trust and it is the job of the management to earn trust from employees before expecting them to listen to their propositions. Also, it is more important to create an environment of collaboration among em ployees rather than encouraging competitiveness for motivation as the collaboration can improve teamwork and communication. Strategic interventions can also help in bringing about changes within the organization like mergers, expansion or improving relationship with stakeholders. There are four major types of intervention process. First is human process intervention which focuses on interpersonal relations and group performance. The goal is to create greater awareness of individual ability, develop specific behavioral skills, and to work more effectively as part of a group through various training methods (Kumar, 2010, p.187). Second type is technostructural intervention which is concerned with the organization’s technology like type and composition of job, and structure like job division and hierarchy. This intervention changes the overall working structure of the organization making it more flexible thus increasing motivation among employees. Also, it resorts to personnel layoffs and

Hospitality Essay Example | Topics and Well Written Essays - 250 words - 2

Hospitality - Essay Example F&B division ensures the achievement of a forecasted sale through suggesting promotional, selling and administrative strategies it ensures the implementation of internal control programs of company, also coordinate with the kitchen department and discuss the matters related to services and food preparations (Walker, 2010). F&B division manager is responsible for planning, organizing, directing and controlling the delivery of services in all required divisions and monitors that all services are performed well. Outlet’s supervisor is liable for the supervision of operations and makes sure that services are performed according to the prescribed policies and standards. Captain of waiters is legally responsible for the administration of service delivery and arrangements to the assigned location. Receptionist is responsible for greeting and escorting customers. Waiter is responsible for taking of the order and serving these orders to the customers on committed time. And the success of full service operation is not possible without the successful completion of each activity (Walker, 2010). The front office is the hub of communication for the hotel. The guests drive the communication as their actions trigger most communication. Describe how and for what purposes the front office and other areas in the Rooms Division communicate. In any hotel Room division plays very important role in the process of hotel working. The dining room managers are responsible for services, seating arrangements, and for the supervision of staff and have direct contact with visitors. This department is a combination of housekeeping and front desk. Room division and front office can have communication regarding the hotel’s promotional plans, cost cutting activities, and they can discuss the marketing and operational strategy, and both departments can have communication related to the hotel’s problems and their solutions (Walker,